We will ensure that, where applicable, you the client always receive the following:
Our no. 1 objective is to HELP YOU
We aim to give you a range of options, rather than just one solution
this might include referring you to other professionals who might be able to solve the problem for you without you needing to sell your home. For example, we may suggest you use a different estate agent, or take a mortgage payment holiday.
FREE independent legal advice
using only solicitors regulated by the Law Society.
FREE independent Royal Institute of Chartered Surveyors (RICS)
valuations to confirm full market values of properties - we will offer you a fair price for your house backed by this along with extensive research.
Full commitment
to treating you fairly, in line with Financial Services Authority guidelines.
Polite, professional and prompt response
normally within 24 hours and you will always be dealt with in a sympathetic way.
Your information and any dealings with Property Mate will be treated in a sensitive and confidential manner, also in accordance with the Data Protection Act 1998.
All offers will be explained
in a clear and transparent way, and final offers will be valid for 28 days.
Purchase timeframes
will be tailored to suit your requirements.
No hidden costs
whatsoever.
During the purchase process
we will endeavour to contact you at least weekly to keep you sufficiently informed.
Our marketing
will never be misleading and all documentation will be presented in plain English
We will never use pressure selling techniques
we will simply make you an offer and leave it to you to decide.
Property Mate Sell and Rent-Back practices:
Fair market rents will only ever be charged, furthermore and wherever possible in the future to encourage longevity of the tenancy.
A Fixed Term, Fixed Discount Buy-Back Option will always be made available by the time of our purchase.
Property Mate have a policy to continually renew the standard tenancy agreements for as long as they are required, everything being in order and subject to individuals fulfilling their obligations as tenants.
Property Mate will always carry out professional landlord practices in support of any tenants and, once bought, your property will not be sold on to any third party during your tenancy.
Essential property maintenance cover, annual gas appliances tests and buildings insurance will always be provided – you’re in safe hands!